Introduction
Welcome to Shipoff. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
Information You Provide
- Account information (name, email address, password)
- Payment information (processed securely through third-party providers)
- Project information (repository URLs, deployment configurations, environment variables)
- Communication data (support requests, feedback, bug reports)
Automatically Collected Information
- Usage data (how you interact with our platform)
- Log data (IP addresses, browser type, device information)
- Cookies and similar tracking technologies
- Performance metrics (deployment times, error rates, resource usage)
How We Use Your Information
- To provide, maintain, and improve our services
- To process transactions and send related information
- To send you technical notices, updates, and support messages
- To respond to your comments, questions, and requests
- To monitor and analyze trends, usage, and activities
- To detect, prevent, and address technical issues and security vulnerabilities
- To personalize your experience and provide content and features relevant to you
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: We may share information with third-party service providers who perform services on our behalf (payment processing, hosting, analytics)
- Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
- Business Transfers: Information may be transferred in connection with any merger, sale of assets, or acquisition of all or a portion of our business
- With Your Consent: We may share information with your explicit consent
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, regular security audits, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing your personal information
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at the email address provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our service, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this policy.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: teamshipoff@gmail.com
- Support: teamshipoff@gmail.com